Privacy Policy

Introduction

DM Aventura Concrete respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information that you provide directly to us when requesting quotes, scheduling services, or contacting us. This may include your name, address, phone number, email address, and details about your concrete project. We also collect payment information necessary to process transactions for our services.

When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, operating system, and browsing behavior. We use cookies and similar tracking technologies to enhance your experience and analyze website traffic. You can control cookie settings through your browser preferences.

We may collect photos and documentation of your property related to concrete work estimates and completed projects. This information helps us provide accurate quotes and maintain records of our work for quality assurance and warranty purposes.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our concrete services. This includes processing your service requests, communicating with you about your projects, scheduling appointments, and sending you updates about work progress. We use your contact information to respond to your inquiries and provide customer support.

Your information helps us understand customer needs and improve our services. We analyze trends and usage patterns to enhance our website functionality and service offerings. We may use your information to send you promotional communications about our services, but you can opt out of marketing emails at any time.

We process payments and maintain financial records as required for business operations and tax compliance. Your payment information is handled securely through trusted payment processors and is never stored on our servers.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, scheduling software providers, or marketing platforms. These partners are obligated to protect your information and use it only for the purposes we specify.

We may disclose your information when required by law, such as in response to subpoenas, court orders, or legal processes. We may also share information to protect our rights, property, or safety, or that of our customers or others, including exchanging information with other companies for fraud protection purposes.

If our business is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use secure servers, encryption, and other industry-standard practices to safeguard your data. However, no method of transmission over the internet or electronic storage is completely secure.

We restrict access to personal information to employees and contractors who need it to perform their job functions. Our team is trained on privacy and security practices and is required to maintain the confidentiality of customer information. We regularly review and update our security practices to address emerging threats.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. This includes maintaining records for warranty purposes, tax compliance, and legal obligations.

Project documentation and photos are typically retained for warranty periods and may be used for marketing purposes with your consent. Financial records are maintained according to legal requirements. Once information is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

You have the right to access, correct, or delete your personal information. You can update your contact information or project details by contacting us directly. If you wish to delete your information, we will comply with your request except where we must retain records for legal or legitimate business purposes.

You can opt out of receiving marketing communications by clicking the unsubscribe link in our emails or contacting us directly. Note that even if you opt out of marketing emails, we may still send you service-related communications about your projects or account.

You have the right to object to certain processing of your personal information and to request data portability. Florida residents and residents of other states with privacy laws may have additional rights under applicable state privacy regulations.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. We use both session cookies that expire when you close your browser and persistent cookies that remain on your device.

You can control cookie settings through your browser and choose to block or delete cookies. However, disabling cookies may affect your ability to use certain features of our website. We may also use web beacons and similar technologies to track email opens and website usage patterns.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected through our own website and services.

Children Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy regularly.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
DM Aventura Concrete
18205 Biscayne Blvd #2211
Aventura, FL 33160
Phone: (954) 910-2040
Email: support@aventuraconcreteworks.com